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PEAX helpcenter
Scanning process
Scanning process
All questions relating to the scanning process are answered here.
Inbox & Scanning
How does the scanning process work?
When will my documents be scanned? When will they be available on PEAX?
Is confidential or personal mail opened?
Will my mail arrive without delay?
Document processing
How can I see whether the capturing process has been completed?
How long does it take for invoices to be recognized and all payment information to be captured?
Why wasn’t my invoice fully processed?
What does automatic document separation mean?
Special shipments
What happens to items that cannot be scanned?
What happens to magazines and newspapers?
Original documents
What if I need the original of a scanned document?
How long are originals kept?
Digital inputs
What happens to documents sent to the PEAX Box email address?
How do I upload documents to PEAX?
How can I upload documents via the app?
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