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Requirements

• How do I raise my ID level?

Registration

• What requirements do I need to meet?
• How do I register?
• How do I join a business account?
• How do I set up two-factor authentication (2FA)?
• Why do I need a login ID?
• Why didn't I receive the SMS code after login?
• How can I transfer my (Google) authenticator account?
• ID Level Explained
• Why are there different ID levels? What’s the difference between them?

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Verification Process

• How does identity verification work?
• What is an activation code, and when do I need it?
• Why isn't my activation code working?
• I haven't received my activation code.
• Who needs identity verification?

Subscriptions and costs

• How much does PEAX cost?
• Which payment methods are available?
• How can I change my subscription?
• Can I use a Plus or higher subscription without mail distribution?
• How will I be charged for additional services?
• How do I cancel my subscription?
• How can I save/change my credit card details in the PEAX portal?

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