Frequently asked questions

The most frequently asked questions are answered here.

• I'm moving home and changing my residential address. What happens with PEAX?
• Can I cancel notification emails?
• Where can I change my name?
• Which payment methods are available?
• Why didn't I receive the SMS code immediately after logging in?
• When will my documents be scanned? When will they be available on PEAX?
• Why is my activation code not working?
• How can I transfer my (Google) authenticator account?
• How can I change my login e-mail address?
• Is confidential / personal mail opened?
• What happens to non-scannable items (EC cards, credit cards, voting material, etc.) if I have activated PEAX mail forwarding?
• What happens to magazines and newspapers?
• Where can I see which services I have already used?
• Will mail arrive in the PEAX portal on the day of delivery?
• What happens if I activate other services at Swiss Post?
• I am moving house and would like to continue receiving mail digitally. What do I need to do?