Personal Account: How can I change my address?

1. Notify Swiss Post of your address

Make sure Swiss Post knows your new address—for example, because you’ve already received mail there or because you’ve reported the address in advance. Important: It takes 2–3 business days for the address to be validated. Be sure to report the address well in advance.

2. Update your address

Go to “Change of Address” in your profile and enter your new home address. Your new address will be automatically validated by the Swiss postal system. We’ll then review and update it.

3. Set up a mail forwarding request with Swiss Post (recommended)

Set up a mail forwarding request with Swiss Post so that mail is forwarded from your old address to your new one. You can find more information here.

➡️ If you do not set up a mail forwarding order, mail sent to your old address will be returned to the sender with a note stating that you have moved.

4. Old Address

Your old address will remain stored in your PEAX account for one year, provided you have set up a mail forwarding order. Without a mail forwarding request, mail sent to your old address will be returned to the sender.

5. Mailbox Address

Make sure your mailbox is visible at your new address; otherwise, mail forwarding won’t work.

➡️ Please remember to notify all senders of your new address before your mail forwarding request expires.

Personal Account: How can I change my address?

If you move, you can continue to receive your mail digitally through PEAX. To do this, you’ll need to follow a few steps so we can set up your new address correctly and ensure that mail forwarding works properly.